Cancellation Policy

Last updated: July 1, 2026

This Cancellation Policy explains how order cancellations are handled by Akshana for fashion dress and apparel orders.

Before Dispatch

You may request cancellation before your order is packed or dispatched. If the cancellation is accepted, we will confirm the cancellation and process any eligible refund according to the original payment method.

After Dispatch

Once an order has been dispatched, cancellation may not be possible because the shipment is already with the delivery partner. In that case, the order will be handled under our Refund Policy or any delivery return process available for the shipment.

Customized or Altered Orders

Customized, altered, stitched, made-to-order, or specially arranged fashion dress orders may not be cancellable after confirmation, production, alteration, packing, or dispatch has started. Any cancellation approval for such orders will be decided case by case.

Cancellation by Akshana

We may cancel an order if a product is unavailable, payment is not confirmed, the shipping address is incomplete or unserviceable, fraud or misuse is suspected, or an operational issue prevents fulfillment. If payment has been received for a cancelled order, an eligible refund will be processed.

How to Request Cancellation

To request cancellation, contact us as soon as possible with your order number and registered contact details. A cancellation request is not confirmed until our team sends confirmation.

Refund Timeline for Cancelled Orders

Approved refunds for cancelled prepaid orders are normally initiated after cancellation confirmation. Bank or payment provider timelines may vary.